We protect your privacy and your rights under the Data Protection Act. This policy explains the information we hold about you, and who else may have access to it. The only personal information we will have is that voluntarily supplied by you.
Your personal information
Personal information will only ever be collected and stored by the The Doctor's Lounge, with your consent, for the following purposes:
To update and enhance the website and the services provided.
In such cases where we ask you for personal information we will inform you of how we intend to use the information and we will ask for your explicit consent.
In such cases where we ask for patient information (for example the Registration form),this information is not stored on the website and is used only by the The Doctor's Lounge to contact the patient specifically regarding the referral submitted.
Who else might see my personal information?
What are cookies?
Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.)
We love receiving feedback both positive or negative. They help us to improve our services doing more of what we do right and making better what we do wrong.
Thank you for taking the time.
Please leave us feedback at: email@example.com
If you would prefer to leave negative feedback rather than raise a formal complaint please email: firstname.lastname@example.org
Should you be unhappy about any of the services or care that we have provided, a complaints procedure has been set up, ensuring all grievances are dealt with rapidly and efficiently for the benefit of all parties concerned.
Patients are welcomed to contact the manager at any time to register a complaint or discuss any concerns that they have about their treatment. We will make every effort to resolve the complaint in an appropriate manner and to mutual satisfaction.
Patients who are unhappy with the outcome of an informal discussion, or would like their complaint investigated more fully, can make a formal written complaint to the clinic. We will acknowledge receipt of the complaint within 3 working days.
Complaints about clinical matters will be investigated by the Clinical Director, and where relevant, any other visiting practitioner with practising privileges who may be connected with the complaint. Administrative complaints will normally be investigated by the Manager. Every effort will be made to complete these investigations within one week. After a thorough investigation, a meeting will then be arranged where the matter can be discussed openly, recorded and hopefully resolved.
A full response in writing, setting out the conclusion of the investigation and any action, is to be made within 20 working days of receipt of the complaint.
Further information and a full copy of the complaints procedure can be obtained from the manager on request.
Formal complaints can either be made verbally or in writing. For formal complaints please email: email@example.com